The Lodge on Lomond Hotel prides itself on the excellent front of house customer service it provides to the many guests coming through the door daily. From the minute you step foot into the hotel, a friendly face will be there to welcome you and this continues until you check out at the end of your stay.

Recently, the entire front of house staff team embarked on a customer service course, aimed at taking the level of service to another new level, enhancing your experience with us even further.

We have seven key phrases from the course, which we aim to maintain for each and every guest. Our phrases are:

  • We promise to help you make memories.
  • We promise you a relaxing and happy atmosphere.
  • We promise to walk 500 miles for you!
  • We promise to deliver 4* service with a smile.
  • We promise to welcome you with open arms.
  • We promise you won’t want to leave.
  • We promise to make your stay extra special.

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