Our Hygiene Commitment - Updated 3rd July 2020 1840 GMT
– Re-invented Guest Experience
The Covid -19 pandemic saw us temporarily close our doors on the 23rd March 2020, in compliance with the government guidelines to protect the safety of our team and guests we have now introduced some new policies and steps as restrictions ease and we get ready to open our doors. We look forward to welcoming guests back to our hotels.
Flexible Booking Policy
Your safety and that of those around you continues to be our main priority, therefore we have temporarily changed our cancellation policy to include a Covid-19 clause. Should you develop a new and consistent cough and/or a fever prior to your arrival, we ask that you do not travel and contact us giving as much notice as possible in order for us to give you the option of changing the date of your reservation, holding your existing payment as credit against a future booking or offer a full refund.
Prior To Arrival
To minimise as many high touch points as possible within the hotels we will send you a pre arrival email 48hrs in advance of arrival. This email will contain all of the important information needed in regards to your stay including our food and beverage menus, room directories and much more. Simply read and use the email to make the most of your experience whilst with us.
Upon arrival, all team members and guests will undergo a mandatory temperature check at our main Reception area. Should a team member or guest’s temperature be above 37.5 degrees Celsius, they will be advised to leave the hotel and seek medical aid. Team members will be asked to self-isolate for a mandatory 7 days before returning to work, while guests will not be permitted to check-in and will be contacted by our Reservations team to discuss our Covid-19 cancellation policy (please see above “Flexible Booking Policy” section for details). It is now mandatory to wear a mask for all hospitality staff and customers arriving, leaving and going to the toilet. We advise bringing your own mask with you.
Enhanced Safety and Cleanliness in Public Areas
As we continue to fight the spread of the virus, our hand washing/sanitising practises and our social distancing etiquettes are of vital importance.
Please observe Social Distancing Guidelines. Hand Sanitiser units are available for your convenience in our Reception & Public Areas, our dedicated Public Areas Cleaning Team will be visible at all stages throughout your stay and they are equipped with Surface Sanitiser & Protectant for use on all high touch surfaces.
Our Housekeepers are provided with the PPE needed to keep them safe as they service your accommodation. We have scrutinised their already immaculate cleaning standards and made the necessary adjustments to protect the health of our guests. All high touch points within the accommodation will be thoroughly sanitised with Surface Sanitiser & Protectant during each service.
Our Leisure Facilities
In the shorter term our leisure facilities will remain closed. A constant cleaning regime will however be carried out in all areas of our leisure facilities. We will be introducing new social distancing measures and time slots within the leisure facilities that will limit the amount of guests using at any one time and we will continually monitor the overall volume of guests in our facilities.
Your Dining Experience
Our restaurant layouts have been altered to aid with social distancing requirements. Our paper menus have been replaced by electronic versions which can be viewed from our website online or via the QR code provided at your table. We will also have large display menus that can be brought to your table.
Our breakfast has been a served A la Carte offering for some time prior to lock down, and in order for us to manage your dining experience safely, it is essential that any dining experience, including breakfast and room service, be booked in advance. This allows us to manage the volume of guests and team members within any one area, to ensure social distancing guidelines are followed.
Behind the Scenes
Our kitchen layouts have also been reviewed to support social distancing among our team members. Increased sanitation of food service areas with Surface Sanitiser & Protectant will be coupled with new hand washing practices. The presentation of your meal has also been reviewed to minimise the amount of crockery brought to and from your table.
Our bar areas will provide table service only, with standing room and over the counter service prohibited. Our table layouts will promote social distancing, creating a safe environment for our team members and our guests. You can book a table on our Resdiary booking platform.
The above steps have been created in line with government advice and that of our Health professionals and appreciate your assistance in working together to adhere to the guidance provided.
Page last updated 3rd July 2020 1840 GMT